Leisure Outdoor – Delivery Information
When your order is processed and dispatched, we’ll provide online tracking details. You’ll also see estimated dispatch and delivery information on every product page, as well as in your basket and checkout at leisuresoutdoors.com.
How Quickly Do We Dispatch Orders?
All items that are ready and available in our main inventory will be prepared and sent out promptly once your order is confirmed. The exact dispatch estimate is shown on each product page and during checkout.
For orders that include items from different stock locations or special collections, there may be a slightly longer lead time before dispatch, which will be indicated on the product pages.
For select high-value or specially arranged orders, a premium shipping option is used and will be reflected in your order confirmation.
Standard Delivery Services
We offer tracked delivery on all orders. Delivery services include parcel tracking and regular updates once items have left our facilities.
Orders that meet certain criteria may be eligible for priority dispatch and tracking options.
Please note delivery times and service options can vary based on location and the type of delivery selected.
Premium Courier Delivery
For customers opting for premium courier delivery, full tracking with delivery time windows and additional delivery options may be available.
Weekend delivery options may be provided depending on the service chosen during checkout.
Collection & Pickup Options
Click & Collect is available for those who prefer to pick up their order from one of our designated Leisure Outdoor locations.
Simply select the Click & Collect option at checkout, complete your purchase, and you will be notified when your items are ready for collection.
Alternative Pickup Points
Pickup Point delivery options may be available for customers who wish to have their orders held at a local collection point.
These options typically include tracking and estimated arrival notifications online after dispatch.
Frequently Asked Questions
Can I collect from a Leisure Outdoor store?
Yes — select the Click & Collect option during checkout and choose your preferred store. You can check product availability on the item pages.
Can I change the delivery address?
You can manage your address details during checkout when placing your order. If you need to adjust the delivery address before dispatch, you can update your details online in your account.
Can I change the delivery address after dispatch?
Once an order has been dispatched, the best way to manage any address changes or delivery preferences is through the tracking tools provided by the courier service handling your order.
What if my delivery location is in a remote area?
Deliveries to more remote destinations may have adjusted delivery options. These will be calculated at checkout based on your address and the service available.
How can I track my parcel?
All deliveries include tracking. Once your order has been dispatched, you will be able to view tracking details and follow your parcel online using the tracking number provided.
When will my order arrive?
Delivery times depend on the service selected and your location. Standard tracked delivery typically arrives within a few business days from dispatch. Premium delivery aims for faster arrival, but delivery times are not guaranteed and may vary.
Can my parcel be left in a safe place or with a neighbour?
Depending on the delivery service used, you may have the option to specify delivery instructions through the carrier’s online tracking tools after dispatch.
Delivery Terms & Conditions
All goods are subject to availability. In the event that items cannot be supplied in a timely manner, you will be informed and offered alternatives. Outstanding orders can be cancelled at any point prior to dispatch.
If items arrive damaged or incorrect, any issues should be reported promptly in accordance with our returns policy. Leisure Outdoor is not responsible for indirect losses due to delayed or failed delivery by third-party carriers.